Our complete website's terms can be located here. The following shall simply serve the purpose of responding to some of the more common questions that we receive from our users. The information on this page does not constitute a modification to any provision contained in our Terms.
For billing-related questions, please contact our support or visit our dedicated support www.athlp.com. We will help you resolve any issues. Your subscription ID can be found in the confirmation email you received from the payment processor after you paid the subscription. If you don’t know your subscription ID, please contact us.
What will be shown on my billing statement?
The descriptor that will appear on your bank statement will be given to you on our 'Upgrade to Premium' page. For your discretion we do not use our product name in our descriptors. Please refer to the confirmation email you received after purchasing to review this information again.
Why was my card declined?
The most common reasons are an incorrect credit card number/security code, an expired credit/debit card, or an exceeded credit limit. If you are positive your credit card is valid, please contact our support for further assistance.
Will my paid membership renew automatically?
For your convenience, the billing provider will automatically renew your membership when your initial subscription term expires unless you cancel prior to that date.
How can I cancel the subscription?
Cancellation is easy and simple - Contact our support and request to cancel the subscription. If you lost your billing information, or have other questions please contact us and we will respond within 24h.